According to the customer satisfaction index of Singapore in 2022, 63.6 percent of the respondents preferred to purchase their insurance from non-digital channels, declining from 72 percent in 2020. The preference to purchase similar policies from digital channels rose from 28 percent to 36.4 percent.
Preferred purchasing channels of insurance in Singapore from 2020 to 2022
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Singapore Management University. (April 11, 2023). Preferred purchasing channels of insurance in Singapore from 2020 to 2022 [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University. "Preferred purchasing channels of insurance in Singapore from 2020 to 2022." Chart. April 11, 2023. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University. (2023). Preferred purchasing channels of insurance in Singapore from 2020 to 2022. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University. "Preferred Purchasing Channels of Insurance in Singapore from 2020 to 2022." Statista, Statista Inc., 11 Apr 2023, https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University, Preferred purchasing channels of insurance in Singapore from 2020 to 2022 Statista, https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/ (last visited December 31, 2024)
Preferred purchasing channels of insurance in Singapore from 2020 to 2022 [Graph], Singapore Management University, April 11, 2023. [Online]. Available: https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
