According to the customer satisfaction index of Singapore in 2022, 63.6 percent of the respondents preferred to purchase their insurance from non-digital channels, declining from 72 percent in 2020. The preference to purchase similar policies from digital channels rose from 28 percent to 36.4 percent.
Preferred purchasing channels of insurance in Singapore from 2020 to 2022
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Singapore Management University. (April 11, 2023). Preferred purchasing channels of insurance in Singapore from 2020 to 2022 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University. "Preferred purchasing channels of insurance in Singapore from 2020 to 2022." Chart. April 11, 2023. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University. (2023). Preferred purchasing channels of insurance in Singapore from 2020 to 2022. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University. "Preferred Purchasing Channels of Insurance in Singapore from 2020 to 2022." Statista, Statista Inc., 11 Apr 2023, https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
Singapore Management University, Preferred purchasing channels of insurance in Singapore from 2020 to 2022 Statista, https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/ (last visited November 22, 2024)
Preferred purchasing channels of insurance in Singapore from 2020 to 2022 [Graph], Singapore Management University, April 11, 2023. [Online]. Available: https://www.statista.com/statistics/1316390/singapore-customer-preference-for-insurance-purchase/
