According to a poll carried out in 2022, customers from different age groups in the United Kingdom (UK) have varying opinions regarding postage fees of items returned. Most respondents aged 65 years and older believe that customers should pay shipping fees for online returns. Respondents aged between 18 and 24 were the ones most in favor of businesses covering the cost of postage charges. 42 percent of the younger consumers state this opinion.
Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by age
This question was phrased by the source as follows: "In cases where people purchase items online and then return them, when there isn’t anything wrong with the product, who do you think should have to pay the postage cost to return them?". The source does not indicate the methodology of the survey.
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YouGov. (May 17, 2022). Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by age [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1313577/charging-online-returns-consumers-age-opinion-uk/
YouGov. "Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by age." Chart. May 17, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1313577/charging-online-returns-consumers-age-opinion-uk/
YouGov. (2022). Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by age. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1313577/charging-online-returns-consumers-age-opinion-uk/
YouGov. "Opinion on Who Should Bear The Costs of Online Returns among Consumers in The United Kingdom (Uk) in 2022, by Age." Statista, Statista Inc., 17 May 2022, https://www.statista.com/statistics/1313577/charging-online-returns-consumers-age-opinion-uk/
YouGov, Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by age Statista, https://www.statista.com/statistics/1313577/charging-online-returns-consumers-age-opinion-uk/ (last visited December 21, 2024)
Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by age [Graph], YouGov, May 17, 2022. [Online]. Available: https://www.statista.com/statistics/1313577/charging-online-returns-consumers-age-opinion-uk/
