Canadian consumers' reasons for returning clothes bought online 2021

Published by Statista Research Department, Jun 10, 2022
Items not fitting properly was the main reason for consumers from Canada to return clothes that they bought online in 2021, with 40 percent of consumers citing this. Additionally, 17 percent of Canadian online shoppers reported returning clothes bought online because the quality was not good enough.

Main reasons for online shoppers in Canada to return clothes purchased online as of 2021

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Sources

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Release date

July 2021

Region

Worldwide

Survey time period

May 2021

Number of respondents

1,657 Canadian consumers

Supplementary notes

To the question: "For which of the following reasons do you return the clothing you buy online?"

The study was conducted by combining Foresight Factory's proprietary data methodologies and existing trends intelligence, with newly commissioned quantitative and qualitative research across 12 global markets, including 1,657 Canadian respondents, in May 2021, with interlocking quotas set for age and gender.

The source does not specify the type of survey.

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