Customers from the United Kingdom (UK) have various opinions on who should pay postage costs for items bought online. Nearly the majority of male customers believe that customers are responsible for paying the fee of returning items. Whereas 45 percent of female customers are of the same opinion. Four out of ten female survey respondents prefer businesses to pay for returns, while almost 30 percent of male customers believe that businesses should bear the expenses.
Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by gender
This question was phrased by the source as follows: "In cases where people purchase items online and then return them, when there isn’t anything wrong with the product, who do you think should have to pay the postage cost to return them?". The source does not indicate the methodology of the survey.
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YouGov. (May 17, 2022). Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by gender [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1313409/charging-online-returns-consumers-opinion-uk/
YouGov. "Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by gender." Chart. May 17, 2022. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1313409/charging-online-returns-consumers-opinion-uk/
YouGov. (2022). Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by gender. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1313409/charging-online-returns-consumers-opinion-uk/
YouGov. "Opinion on Who Should Bear The Costs of Online Returns among Consumers in The United Kingdom (Uk) in 2022, by Gender." Statista, Statista Inc., 17 May 2022, https://www.statista.com/statistics/1313409/charging-online-returns-consumers-opinion-uk/
YouGov, Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by gender Statista, https://www.statista.com/statistics/1313409/charging-online-returns-consumers-opinion-uk/ (last visited December 22, 2024)
Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by gender [Graph], YouGov, May 17, 2022. [Online]. Available: https://www.statista.com/statistics/1313409/charging-online-returns-consumers-opinion-uk/
