New car buyer satisfaction with their shopping experience peaked amidst the COVID-19 pandemic, reaching 74 percent satisfaction among U.S. respondents in 2020. Used car buyer satisfaction followed a similar pattern, shooting to 71 percent that same year. However, satisfaction across both categories dipped during the automotive chip shortage in 2021.
New and used car buyer satisfaction with their overall shopping experience in the United States as of September 2021
respondents have purchased or leased a vehicle between September 2020 and August 2021.
Supplementary notes
The survey count included 1,998 new car buyers and 978 used car buyers. The vehicle bought or leased must have a vehicle year within the past five years.
Results are weighted.
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Cox Enterprises. (January 18, 2022). New and used car buyer satisfaction with their overall shopping experience in the United States as of September 2021 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1313216/us-overall-car-buyer-satisfaction-by-type-of-vehicle/
Cox Enterprises. "New and used car buyer satisfaction with their overall shopping experience in the United States as of September 2021." Chart. January 18, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1313216/us-overall-car-buyer-satisfaction-by-type-of-vehicle/
Cox Enterprises. (2022). New and used car buyer satisfaction with their overall shopping experience in the United States as of September 2021. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1313216/us-overall-car-buyer-satisfaction-by-type-of-vehicle/
Cox Enterprises. "New and Used Car Buyer Satisfaction with Their Overall Shopping Experience in The United States as of September 2021." Statista, Statista Inc., 18 Jan 2022, https://www.statista.com/statistics/1313216/us-overall-car-buyer-satisfaction-by-type-of-vehicle/
Cox Enterprises, New and used car buyer satisfaction with their overall shopping experience in the United States as of September 2021 Statista, https://www.statista.com/statistics/1313216/us-overall-car-buyer-satisfaction-by-type-of-vehicle/ (last visited December 21, 2024)
New and used car buyer satisfaction with their overall shopping experience in the United States as of September 2021 [Graph], Cox Enterprises, January 18, 2022. [Online]. Available: https://www.statista.com/statistics/1313216/us-overall-car-buyer-satisfaction-by-type-of-vehicle/
