A study conducted in April 2021 revealed that the majority of Canadian online shoppers considered cost of shipping when choosing a retailer to purchase from, at 80 percent of respondents. Additionally, 61 percent of the Canadian online shoppers surveyed reported free returns as a must-have.
Difference-makers for online shoppers when deciding on a retailer in Canada in 2021
Characteristic
Share of respondents
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Canada Post. (April 30, 2021). Difference-makers for online shoppers when deciding on a retailer in Canada in 2021 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1312082/canada-online-shopper-deciding-factors-retailer/
Canada Post. "Difference-makers for online shoppers when deciding on a retailer in Canada in 2021." Chart. April 30, 2021. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1312082/canada-online-shopper-deciding-factors-retailer/
Canada Post. (2021). Difference-makers for online shoppers when deciding on a retailer in Canada in 2021. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1312082/canada-online-shopper-deciding-factors-retailer/
Canada Post. "Difference-makers for Online Shoppers When Deciding on a Retailer in Canada in 2021." Statista, Statista Inc., 30 Apr 2021, https://www.statista.com/statistics/1312082/canada-online-shopper-deciding-factors-retailer/
Canada Post, Difference-makers for online shoppers when deciding on a retailer in Canada in 2021 Statista, https://www.statista.com/statistics/1312082/canada-online-shopper-deciding-factors-retailer/ (last visited July 22, 2024)
Difference-makers for online shoppers when deciding on a retailer in Canada in 2021 [Graph], Canada Post, April 30, 2021. [Online]. Available: https://www.statista.com/statistics/1312082/canada-online-shopper-deciding-factors-retailer/