Canadian online shoppers' deciding factors when choosing retailers 2021

Published by Statista Research Department, Jun 10, 2022
A study conducted in April 2021 revealed that the majority of Canadian online shoppers considered cost of shipping when choosing a retailer to purchase from, at 80 percent of respondents. Additionally, 61 percent of the Canadian online shoppers surveyed reported free returns as a must-have.

Difference-makers for online shoppers when deciding on a retailer in Canada in 2021

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Source

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Release date

April 2021

Region

Canada

Survey time period

April 2021

Number of respondents

5,000 respondents

Supplementary notes

The source does not specify the exact date of publication.

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Overview

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Leading players

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Consumption

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Digital payments

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