According to a survey conducted in China in the beginning of 2022, food delivery service users were most satisfied with food delivery speed and customer services. These two service aspects were evaluated with four satisfaction points out of maximum of five. In comparison, the score of takeaway food hygiene was only 3.6.
Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022
(in points on a scale 0 to 5)
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
iiMedia Research. (April 19, 2022). Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5) [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/
iiMedia Research. "Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5)." Chart. April 19, 2022. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/
iiMedia Research. (2022). Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5). Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/
iiMedia Research. "Customer Satisfaction with Food and Beverage Delivery Services in China as of 1st Quarter 2022 (in Points on a Scale 0 to 5)." Statista, Statista Inc., 19 Apr 2022, https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/
iiMedia Research, Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5) Statista, https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/ (last visited December 22, 2024)
Customer satisfaction with food and beverage delivery services in China as of 1st quarter 2022 (in points on a scale 0 to 5) [Graph], iiMedia Research, April 19, 2022. [Online]. Available: https://www.statista.com/statistics/1311494/china-customer-satisfaction-with-food-delivery-services/
