During a 2021 survey carried out in Sweden, 54 percent of responding adults (16+) stated they prefer to contact a brand via email after purchase. In comparison, 32 percent of respondents preferred to contact a brand via the contact form on their website after purchase.
Preferred channel to contact a brand after purchase according to consumers in Sweden as of November 2021
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Lunds universitet. (February 17, 2022). Preferred channel to contact a brand after purchase according to consumers in Sweden as of November 2021 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1309368/post-purchase-communication-channels-sweden/
Lunds universitet. "Preferred channel to contact a brand after purchase according to consumers in Sweden as of November 2021." Chart. February 17, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1309368/post-purchase-communication-channels-sweden/
Lunds universitet. (2022). Preferred channel to contact a brand after purchase according to consumers in Sweden as of November 2021. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1309368/post-purchase-communication-channels-sweden/
Lunds universitet. "Preferred Channel to Contact a Brand after Purchase According to Consumers in Sweden as of November 2021." Statista, Statista Inc., 17 Feb 2022, https://www.statista.com/statistics/1309368/post-purchase-communication-channels-sweden/
Lunds universitet, Preferred channel to contact a brand after purchase according to consumers in Sweden as of November 2021 Statista, https://www.statista.com/statistics/1309368/post-purchase-communication-channels-sweden/ (last visited December 21, 2024)
Preferred channel to contact a brand after purchase according to consumers in Sweden as of November 2021 [Graph], Lunds universitet, February 17, 2022. [Online]. Available: https://www.statista.com/statistics/1309368/post-purchase-communication-channels-sweden/
