Main priorities for fraud management among e-merchants worldwide 2021-2024

Published by
Stephanie Chevalier,
Dec 10, 2024
In recent years, online merchants worldwide have increasingly prioritized minimizing the operational costs associated with fraud. Preventing fraud and chargebacks has become even more critical, with 46 percent of e-merchants prioritizing it in their fraud management strategy in 2023, up from 40 percent in 2021. Meanwhile, improving the customer experience — the top priority in fraud management strategies in 2021 — fell to second place over the past two years.

Main priorities guiding fraud management strategies for online merchants worldwide from 2021 to 2024

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Release date

March 2024

Region

Worldwide

Survey time period

October to December 2023

Number of respondents

2021=650; 2022=677; 2023=622; 2024=499

Supplementary notes

The study included retailers in North America, Europe, Asia-Pacific, and Latin America. Small, medium and large companies were considered.

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Statistics on " E-commerce fraud "

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Overview

5

Consumer experience

5

Attacks on merchants

7

Fraud management

8

Spotlight: United States

6

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Topics

E-commerce fraudE-commerce worldwideU.S. internet users and cybercrimeCybercrime and the financial industry in the United StatesChatGPT and cybercrime
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