Change in customer attitude towards online payment after COVID-19 Hong Kong 2021

Published by
Yihan Ma,
Dec 20, 2024
According to a survey conducted in Hong Kong in 2021, 45 percent of surveyed small- and medium-sized businesses reflected that their customers have shown more positive attitudes towards digital payments after COVID-19. Among them, 31 percent mentioned a greater customer reliance on online payments and 26 percent stated that online payments for large monetary value were more accepted by customers.

Change in customer attitude towards online payment after COVID-19 coronavirus in Hong Kong as of October 2021

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Release date

January 2022

Region

Hong Kong

Survey time period

September to October 2021

Number of respondents

210 respondents

Special properties

SMBs engaging in online selling

Method of interview

Online interview

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