In 2022, Canadian online merchants faced numerous challenges regarding mobile fraud in their purchase transactions. The primary concern was email or device verification, identified by 38 percent of surveyed e-merchants as one of their top mobile commerce challenges. A close second was the absence of international fraud tools, cited by 36 percent of respondents as an obstacle to serving mobile customers.
Leading mobile fraud challenges during the purchase transaction according to e-commerce merchants in Canada in 2022
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among those experiencing fraud in the past 12 months*
Supplementary notes
* Does not include internal or employee fraud.
The number of risk and fraud executives in retail and e-commerce companies varies from year to year. In 2022 there were 102 participants in Canada.
Survey question:
Q20: Please rank the top 3 challenges related to fraud faced by your company when serving customers using the online channel.
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LexisNexis. (August 2, 2022). Leading mobile fraud challenges during the purchase transaction according to e-commerce merchants in Canada in 2022 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1305255/leading-mobile-retail-fraud-challenges-canada/
LexisNexis. "Leading mobile fraud challenges during the purchase transaction according to e-commerce merchants in Canada in 2022." Chart. August 2, 2022. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1305255/leading-mobile-retail-fraud-challenges-canada/
LexisNexis. (2022). Leading mobile fraud challenges during the purchase transaction according to e-commerce merchants in Canada in 2022. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1305255/leading-mobile-retail-fraud-challenges-canada/
LexisNexis. "Leading Mobile Fraud Challenges during The Purchase Transaction According to E-commerce Merchants in Canada in 2022." Statista, Statista Inc., 2 Aug 2022, https://www.statista.com/statistics/1305255/leading-mobile-retail-fraud-challenges-canada/
LexisNexis, Leading mobile fraud challenges during the purchase transaction according to e-commerce merchants in Canada in 2022 Statista, https://www.statista.com/statistics/1305255/leading-mobile-retail-fraud-challenges-canada/ (last visited August 24, 2024)
Leading mobile fraud challenges during the purchase transaction according to e-commerce merchants in Canada in 2022 [Graph], LexisNexis, August 2, 2022. [Online]. Available: https://www.statista.com/statistics/1305255/leading-mobile-retail-fraud-challenges-canada/