A survey in 2022 revealed that nearly 75 percent of respondents in Australia were satisfied with the financial performance of self-managed superannuation funds. The financial performance of retail superannuation funds recorded the lowest rate of customer satisfaction, with a share of 61 percent of respondents. Compared with 2021, satisfaction had dropped across all fund types in Australia.
Overview of superannuation funds
In Australia, superannuation is a pension program designed to benefit people after the end of their working life. There are five main types of super funds: retail, industry, public, corporate, and self-managed super funds. The value of superannuation funds under management in Australia has increased considerably since 2016. It stood at 1.57 trillion Australian dollars in the third quarter of 2021.
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Customer satisfaction with financial performance of superannuation funds in Australia as of September 2022, by type
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Roy Morgan. (November 8, 2022). Customer satisfaction with financial performance of superannuation funds in Australia as of September 2022, by type [Graph]. In Statista. Retrieved February 12, 2025, from https://www.statista.com/statistics/1304806/australia-superannuation-fund-type-customer-satisfaction/
Roy Morgan. "Customer satisfaction with financial performance of superannuation funds in Australia as of September 2022, by type." Chart. November 8, 2022. Statista. Accessed February 12, 2025. https://www.statista.com/statistics/1304806/australia-superannuation-fund-type-customer-satisfaction/
Roy Morgan. (2022). Customer satisfaction with financial performance of superannuation funds in Australia as of September 2022, by type. Statista. Statista Inc.. Accessed: February 12, 2025. https://www.statista.com/statistics/1304806/australia-superannuation-fund-type-customer-satisfaction/
Roy Morgan. "Customer Satisfaction with Financial Performance of Superannuation Funds in Australia as of September 2022, by Type." Statista, Statista Inc., 8 Nov 2022, https://www.statista.com/statistics/1304806/australia-superannuation-fund-type-customer-satisfaction/
Roy Morgan, Customer satisfaction with financial performance of superannuation funds in Australia as of September 2022, by type Statista, https://www.statista.com/statistics/1304806/australia-superannuation-fund-type-customer-satisfaction/ (last visited February 12, 2025)
Customer satisfaction with financial performance of superannuation funds in Australia as of September 2022, by type [Graph], Roy Morgan, November 8, 2022. [Online]. Available: https://www.statista.com/statistics/1304806/australia-superannuation-fund-type-customer-satisfaction/
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