A 2021 survey showed that business-to-business (B2B) buyers' expectations from their suppliers have increased significantly since the pandemic. As B2B shoppers purchase online more than before, process issues are perceived more often (54 percent of answers). According to almost 20 percent of respondents, B2B e-commerce became more challenging since March 2020 because B2B buyers increasingly expect a customer journey as smooth and easy as business-to-consumer purchases.
Main reasons e-commerce tasks have become more challenging since March 2020 according to business-to-business (B2B) buyers in 2021
* Buyers working in manufacturing, financial services, and consumer packaged goods (CPG) companies with over 250 million U.S. dollars in annual revenue.
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Avionos. (May 27, 2021). Main reasons e-commerce tasks have become more challenging since March 2020 according to business-to-business (B2B) buyers in 2021 [Graph]. In Statista. Retrieved January 02, 2025, from https://www.statista.com/statistics/1304606/b2b-e-commerce-post-pandemic-challenges/
Avionos. "Main reasons e-commerce tasks have become more challenging since March 2020 according to business-to-business (B2B) buyers in 2021." Chart. May 27, 2021. Statista. Accessed January 02, 2025. https://www.statista.com/statistics/1304606/b2b-e-commerce-post-pandemic-challenges/
Avionos. (2021). Main reasons e-commerce tasks have become more challenging since March 2020 according to business-to-business (B2B) buyers in 2021. Statista. Statista Inc.. Accessed: January 02, 2025. https://www.statista.com/statistics/1304606/b2b-e-commerce-post-pandemic-challenges/
Avionos. "Main Reasons E-commerce Tasks Have Become More Challenging since March 2020 According to Business-to-business (B2b) Buyers in 2021." Statista, Statista Inc., 27 May 2021, https://www.statista.com/statistics/1304606/b2b-e-commerce-post-pandemic-challenges/
Avionos, Main reasons e-commerce tasks have become more challenging since March 2020 according to business-to-business (B2B) buyers in 2021 Statista, https://www.statista.com/statistics/1304606/b2b-e-commerce-post-pandemic-challenges/ (last visited January 02, 2025)
Main reasons e-commerce tasks have become more challenging since March 2020 according to business-to-business (B2B) buyers in 2021 [Graph], Avionos, May 27, 2021. [Online]. Available: https://www.statista.com/statistics/1304606/b2b-e-commerce-post-pandemic-challenges/
