Reasons why online shoppers in Spain returned an item 2022, by age

Published by
Stephanie Chevalier,
Aug 10, 2023
For shoppers of all ages in Spain, receiving a faulty or damaged item and a product that was not as described online were the top reasons for returning an online order in 2022. In addition, among the youngest buyers (ages 18-34), 17 percent said they made a return because they no longer wanted the product.

Reasons for returning an online order according to shoppers in Spain in 2022, by age group

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Release date

March 2022

Region

Spain

Survey time period

February 17 to 20, 2022

Number of respondents

340 respondents

Age group

18 years and older

Method of interview

Online panel

Supplementary notes

Leading question: "Q6. Pensando en los productos que has pedido online en los últimos 12 meses, ¿has hecho alguna devolución?"
In English: "Thinking of products ordered online over the last 12 months, have you ever returned them?"

Follow up question: "Q7. ¿Cuáles fueron las principales razones para devolverlos?"
In English: "What were the main reasons for returning them?"

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