Reasons why online shoppers in Spain returned an item 2022

Published by
Stephanie Chevalier,
Aug 10, 2023
In Spain, the leading cause for shoppers to return an online order in 2022 was that the item was not as described, with more than 40 percent of respondents noting this problem. Receiving a faulty or damaged item was the next most common reason Spanish shoppers returned an online purchase.

Reasons for returning an online order according to shoppers in Spain in 2022

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Release date

March 2022

Region

Spain

Survey time period

February 17 to 20, 2022

Number of respondents

340 respondents

Age group

18 years and older

Method of interview

Online panel

Supplementary notes

Leading question: "Q6. Pensando en los productos que has pedido online en los últimos 12 meses, ¿has hecho alguna devolución?"
In English: "Thinking of products ordered online over the last 12 months, have you ever returned them?"

Follow up question: "Q7. ¿Cuáles fueron las principales razones para devolverlos?"
In English: "What were the main reasons for returning them?"

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Topics

E-commerce in SpainE-commerce in the European UnionFashion e-commerce in SpainInflation in SpainOnline marketplaces in Spain
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