Worldwide, more than 40 percent of smart home voice assistant buyers reported regularly purchasing through this channel in 2021. In addition to the United States, various countries in the Asia-Pacific region stood out for having a high percentage of frequent voice commerce shoppers. Around 60 percent of those surveyed in Indonesia and Singapore said they made daily or weekly purchases via voice assistants such as Amazon Echo and Google Home. Meanwhile, this figure was closer to 50 percent in Malaysia and Thailand.
Share of online consumers who regularly bought products via smart home voice assistant in selected countries worldwide as of March 2021
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Share of online consumers who regularly bought products via smart home voice assistant in selected countries worldwide as of March 2021
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* E.g. Amazon Echo, Google Home, Samsung SmartThings.
** Total sample size for 22 territories surveyed. The number of respondents for individual countries/regions was not provided by the source.
This question was phrased as follows: "In the past 12 months, how often have you bought products (e.g., clothes, books, electronics) using the following shopping channels? (online, via smart home voice assistants)". Data reflects respondents who answered 'weekly' or 'daily'.
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PwC. (June 21, 2021). Share of online consumers who regularly bought products via smart home voice assistant in selected countries worldwide as of March 2021 [Graph]. In Statista. Retrieved April 13, 2025, from https://www.statista.com/statistics/1299446/consumers-global-online-shopping-smart-home-voice-assistant/
PwC. "Share of online consumers who regularly bought products via smart home voice assistant in selected countries worldwide as of March 2021." Chart. June 21, 2021. Statista. Accessed April 13, 2025. https://www.statista.com/statistics/1299446/consumers-global-online-shopping-smart-home-voice-assistant/
PwC. (2021). Share of online consumers who regularly bought products via smart home voice assistant in selected countries worldwide as of March 2021. Statista. Statista Inc.. Accessed: April 13, 2025. https://www.statista.com/statistics/1299446/consumers-global-online-shopping-smart-home-voice-assistant/
PwC. "Share of Online Consumers Who Regularly Bought Products via Smart Home Voice Assistant in Selected Countries Worldwide as of March 2021." Statista, Statista Inc., 21 Jun 2021, https://www.statista.com/statistics/1299446/consumers-global-online-shopping-smart-home-voice-assistant/
PwC, Share of online consumers who regularly bought products via smart home voice assistant in selected countries worldwide as of March 2021 Statista, https://www.statista.com/statistics/1299446/consumers-global-online-shopping-smart-home-voice-assistant/ (last visited April 13, 2025)
Share of online consumers who regularly bought products via smart home voice assistant in selected countries worldwide as of March 2021 [Graph], PwC, June 21, 2021. [Online]. Available: https://www.statista.com/statistics/1299446/consumers-global-online-shopping-smart-home-voice-assistant/
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