Change in fraud levels reported by e-merchants worldwide 2021, by industry

Published by
Stephanie Chevalier,
Dec 10, 2024
When asked about the impact of COVID-19 on the level of fraud experienced, about two-thirds of professionals working in online businesses in the retail, digital goods, and marketplaces industries reported an increase in the types of fraud seen since the start of the pandemic. Overall, less than a quarter (22 percent) of online merchants across all industries recorded a drop in fraud suffered compared to before the coronavirus crisis.

Change in fraud levels experienced by online merchants worldwide in 2021, by industry

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Sources

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Release date

February 2022

Region

Worldwide

Survey time period

2021

Number of respondents

1,700 global fraud professionals*

Supplementary notes

* Participants work for online merchant businesses with more than 50 million U.S. dollars in annual revenue.

The survey was conducted in the United States, Canada, Mexico, Brazil, Spain, France, Italy, UK and Ireland, Germany, and Australia. To the question: "How has Covid directly impacted your fraud?"

Percentage points exceeding 100 percent are probably due to rounding.

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