Main types of e-commerce fraud experienced by merchants worldwide 2024
In 2024, refund/policy abuse was the most common type of fraud experienced by just under half of online merchants worldwide. First-party misuse (also known as “friendly fraud”) affected another 45 percent of merchants. Both refund/policy abuse and first-party misuse occur post-purchase, so unlike phishing or card testing, are not attacks that can be stopped in real-time, making them more difficult for online merchants to manage.