The United States and Canada each relied heavily on cybersecurity alerts to help combat fraud in 2021. Over half of the surveyed e-commerce merchants in both countries reported the use of cybersecurity alerts as a supportive capability to prevent online fraud. Artificial intelligence and machine learning models were the least common support capabilities listed by respondents, as only 18 percent of the surveyed merchants in Canada reported their use.
Leading anti-fraud support capabilities used by e-commerce merchants in the United States and Canada in 2021
among those experiencing fraud in the past 12 months*
Supplementary notes
* Does not include internal or employee fraud.
Survey respondents were risk and fraud executives in e-commerce companies. There were 973 participants in the United States and 145 in Canada.
Survey question Q28b: 'In addition to solutions, what supportive capabilities is your company using to help fight fraud?'
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LexisNexis. (August 17, 2021). Leading anti-fraud support capabilities used by e-commerce merchants in the United States and Canada in 2021 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1297339/fraud-support-capabilities-used-by-emerchants-united-states-canada/
LexisNexis. "Leading anti-fraud support capabilities used by e-commerce merchants in the United States and Canada in 2021." Chart. August 17, 2021. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1297339/fraud-support-capabilities-used-by-emerchants-united-states-canada/
LexisNexis. (2021). Leading anti-fraud support capabilities used by e-commerce merchants in the United States and Canada in 2021. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1297339/fraud-support-capabilities-used-by-emerchants-united-states-canada/
LexisNexis. "Leading Anti-fraud Support Capabilities Used by E-commerce Merchants in The United States and Canada in 2021." Statista, Statista Inc., 17 Aug 2021, https://www.statista.com/statistics/1297339/fraud-support-capabilities-used-by-emerchants-united-states-canada/
LexisNexis, Leading anti-fraud support capabilities used by e-commerce merchants in the United States and Canada in 2021 Statista, https://www.statista.com/statistics/1297339/fraud-support-capabilities-used-by-emerchants-united-states-canada/ (last visited January 08, 2025)
Leading anti-fraud support capabilities used by e-commerce merchants in the United States and Canada in 2021 [Graph], LexisNexis, August 17, 2021. [Online]. Available: https://www.statista.com/statistics/1297339/fraud-support-capabilities-used-by-emerchants-united-states-canada/
