According to a 2022 survey, e-commerce merchants in the United States faced numerous challenges with online fraud during purchase transactions. Address verification emerged as the primary issue, with 35 percent of respondents ranking it as one of the top three challenges their company faces. Following closely behind were fraud risk assessment and balancing fraud prevention with the customer experience, each listed by 30 percent of surveyed e-merchants as one of the main challenges in serving customers online.
Leading online fraud challenges during the purchase transaction according to e-commerce merchants in the United States in 2022
among those experiencing fraud in the past 12 months*
Supplementary notes
* Does not include internal or employee fraud.
The number of risk and fraud executives in retail and e-commerce companies varies from year to year. In 2022 there were 698 participants in the United States.
Survey question:
Q20: Please rank the top 3 challenges related to fraud faced by your company when serving customers using the online channel.
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LexisNexis. (August 2, 2022). Leading online fraud challenges during the purchase transaction according to e-commerce merchants in the United States in 2022 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1297305/online-ecommerce-fraud-challenges-united-states/
LexisNexis. "Leading online fraud challenges during the purchase transaction according to e-commerce merchants in the United States in 2022." Chart. August 2, 2022. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1297305/online-ecommerce-fraud-challenges-united-states/
LexisNexis. (2022). Leading online fraud challenges during the purchase transaction according to e-commerce merchants in the United States in 2022. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1297305/online-ecommerce-fraud-challenges-united-states/
LexisNexis. "Leading Online Fraud Challenges during The Purchase Transaction According to E-commerce Merchants in The United States in 2022." Statista, Statista Inc., 2 Aug 2022, https://www.statista.com/statistics/1297305/online-ecommerce-fraud-challenges-united-states/
LexisNexis, Leading online fraud challenges during the purchase transaction according to e-commerce merchants in the United States in 2022 Statista, https://www.statista.com/statistics/1297305/online-ecommerce-fraud-challenges-united-states/ (last visited November 21, 2024)
Leading online fraud challenges during the purchase transaction according to e-commerce merchants in the United States in 2022 [Graph], LexisNexis, August 2, 2022. [Online]. Available: https://www.statista.com/statistics/1297305/online-ecommerce-fraud-challenges-united-states/
