A 2022 study found that the largest share of fraud losses suffered by U.S. online merchants was due to friendly fraud, a practice where consumers make a purchase and later request a refund. Synthetic identity fraud, which involves the creation of false identities for fraudulent purposes, ranked second, followed by fraudulent requests for returns.
Types of fraud causing the most losses to e-commerce merchants in the United States in 2022, by customer journey stage
among those experiencing fraud in the past 12 months*
Supplementary notes
* Does not include internal or employee fraud.
The number of risk and fraud executives in retail and e-commerce companies varies from year to year. In 2022 there were 698 participants in the United States.
Survey question:
Q12a: Please indicate the percentage distribution of the following fraud methods, as they are attributed to your fraud losses that occurred during the past 12 months.
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LexisNexis. (August 2, 2022). Types of fraud causing the most losses to e-commerce merchants in the United States in 2022, by customer journey stage [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1297173/fraud-losses-online-merchants-us-type/
LexisNexis. "Types of fraud causing the most losses to e-commerce merchants in the United States in 2022, by customer journey stage." Chart. August 2, 2022. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1297173/fraud-losses-online-merchants-us-type/
LexisNexis. (2022). Types of fraud causing the most losses to e-commerce merchants in the United States in 2022, by customer journey stage. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1297173/fraud-losses-online-merchants-us-type/
LexisNexis. "Types of Fraud Causing The Most Losses to E-commerce Merchants in The United States in 2022, by Customer Journey Stage." Statista, Statista Inc., 2 Aug 2022, https://www.statista.com/statistics/1297173/fraud-losses-online-merchants-us-type/
LexisNexis, Types of fraud causing the most losses to e-commerce merchants in the United States in 2022, by customer journey stage Statista, https://www.statista.com/statistics/1297173/fraud-losses-online-merchants-us-type/ (last visited November 21, 2024)
Types of fraud causing the most losses to e-commerce merchants in the United States in 2022, by customer journey stage [Graph], LexisNexis, August 2, 2022. [Online]. Available: https://www.statista.com/statistics/1297173/fraud-losses-online-merchants-us-type/
