In 2021, mobile apps and contactless payments accounted for the largest share of fraud losses among e-merchants in the United States. According to a study, nearly half (48 percent) of fraud losses in mobile channels in the U.S. came from mobile app payments. Meanwhile, 18 percent resulted from payments made by tapping a phone against a contactless card reader.
Share of fraud losses among e-commerce merchants in the United States in 2021, by mobile payment method
among those experiencing fraud in the past 12 months*
Supplementary notes
* Does not include internal or employee fraud.
The number of risk and fraud executives in retail and e-commerce companies varies from year to year. In 2021 there were 973 participants in the United States.
Survey question:
Q17: Please indicate the distribution of fraud across the various mobile channels you use/accept.
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LexisNexis. (August 17, 2021). Share of fraud losses among e-commerce merchants in the United States in 2021, by mobile payment method [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1297119/commerce-fraud-losses-us-mobile-payment-method/
LexisNexis. "Share of fraud losses among e-commerce merchants in the United States in 2021, by mobile payment method." Chart. August 17, 2021. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1297119/commerce-fraud-losses-us-mobile-payment-method/
LexisNexis. (2021). Share of fraud losses among e-commerce merchants in the United States in 2021, by mobile payment method. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1297119/commerce-fraud-losses-us-mobile-payment-method/
LexisNexis. "Share of Fraud Losses among E-commerce Merchants in The United States in 2021, by Mobile Payment Method." Statista, Statista Inc., 17 Aug 2021, https://www.statista.com/statistics/1297119/commerce-fraud-losses-us-mobile-payment-method/
LexisNexis, Share of fraud losses among e-commerce merchants in the United States in 2021, by mobile payment method Statista, https://www.statista.com/statistics/1297119/commerce-fraud-losses-us-mobile-payment-method/ (last visited January 08, 2025)
Share of fraud losses among e-commerce merchants in the United States in 2021, by mobile payment method [Graph], LexisNexis, August 17, 2021. [Online]. Available: https://www.statista.com/statistics/1297119/commerce-fraud-losses-us-mobile-payment-method/
