A 2020 survey revealed that, when shopping on a site or app from a company abroad that has been translated into the user's native language, the biggest problem encountered was that shipping options were too slow or too expensive, with 41 percent of respondents citing this. Additionally, one third of the global consumers surveyed reported that help on these sites is not available in their native language.
Main problems encountered with websites or apps from companies abroad that were translated to the user’s language as of 2020
* Based on a survey of 8,709 consumers in Brazil, China (PRC), Czechia, Denmark, Egypt, Finland, France, Germany, Greece, India, Indonesia, Italy, Japan, South Korea, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Spain, Sweden, Taiwan, Thailand, Turkey, United States, and Vietnam.
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CSA Research. (July 15, 2020). Main problems encountered with websites or apps from companies abroad that were translated to the user’s language as of 2020 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1297108/user-problems-foreign-companies-translated-sites/
CSA Research. "Main problems encountered with websites or apps from companies abroad that were translated to the user’s language as of 2020." Chart. July 15, 2020. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1297108/user-problems-foreign-companies-translated-sites/
CSA Research. (2020). Main problems encountered with websites or apps from companies abroad that were translated to the user’s language as of 2020. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1297108/user-problems-foreign-companies-translated-sites/
CSA Research. "Main Problems Encountered with Websites or Apps from Companies Abroad That Were Translated to The User’s Language as of 2020." Statista, Statista Inc., 15 Jul 2020, https://www.statista.com/statistics/1297108/user-problems-foreign-companies-translated-sites/
CSA Research, Main problems encountered with websites or apps from companies abroad that were translated to the user’s language as of 2020 Statista, https://www.statista.com/statistics/1297108/user-problems-foreign-companies-translated-sites/ (last visited November 21, 2024)
Main problems encountered with websites or apps from companies abroad that were translated to the user’s language as of 2020 [Graph], CSA Research, July 15, 2020. [Online]. Available: https://www.statista.com/statistics/1297108/user-problems-foreign-companies-translated-sites/
