In 2022, a survey conducted among e-commerce merchants in the United States indicated a reduction in the proportion of fraud costs attributed to online transactions. While the mobile channel still accounted for a significant part of fraud costs among U.S. e-merchants, their share decreased slightly. In contrast, fraudsters appeared to focus more on in-person and call center transactions.
Distribution of fraud costs for e-commerce merchants in the United States from 2020 to 2022, by channel
among those experiencing fraud in the past 12 months*
Supplementary notes
* Does not include internal or employee fraud.
The number of risk and fraud executives in retail and e-commerce companies varies from year to year. In 2022 there were 698 participants in the United States.
Survey question:
Q15: Please indicate the percent of fraud costs generated through each of the following transaction channels used by your company.
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LexisNexis. (August 2, 2022). Distribution of fraud costs for e-commerce merchants in the United States from 2020 to 2022, by channel [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1297038/fraud-costs-online-merchants-us-channel/
LexisNexis. "Distribution of fraud costs for e-commerce merchants in the United States from 2020 to 2022, by channel." Chart. August 2, 2022. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1297038/fraud-costs-online-merchants-us-channel/
LexisNexis. (2022). Distribution of fraud costs for e-commerce merchants in the United States from 2020 to 2022, by channel. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1297038/fraud-costs-online-merchants-us-channel/
LexisNexis. "Distribution of Fraud Costs for E-commerce Merchants in The United States from 2020 to 2022, by Channel." Statista, Statista Inc., 2 Aug 2022, https://www.statista.com/statistics/1297038/fraud-costs-online-merchants-us-channel/
LexisNexis, Distribution of fraud costs for e-commerce merchants in the United States from 2020 to 2022, by channel Statista, https://www.statista.com/statistics/1297038/fraud-costs-online-merchants-us-channel/ (last visited December 30, 2024)
Distribution of fraud costs for e-commerce merchants in the United States from 2020 to 2022, by channel [Graph], LexisNexis, August 2, 2022. [Online]. Available: https://www.statista.com/statistics/1297038/fraud-costs-online-merchants-us-channel/
