U.S. gaming service satisfaction by platform 2021

According to an April 2021 survey, under half of surveyed gaming services users in the United States were very satisfied with PlayStation Network and Xbox, despite the console gaming services being the most prominent examples of such offerings. In contrast, 69 percent of Amazon Luna users stated that they were very satisfied with the cloud gaming service, which was launched in October 2020.

Satisfaction with select gaming services according to gamers in the United States as of April 2021

Characteristic	5 - Very satisfied	4 - Somewhat satisfied	3 - Neutral	2 - Not satisfied	1 - Not at all satisfied
PlayStation Network (PSN)	46%	26%	18%	5%	5%
Xbox Live	46%	26%	17%	4%	7%
Steam	43%	33%	19%	3%	2%
Discord	46%	30%	20%	2%	2%
Amazon Luna	69%	23%	4%	2%	2%
Google Stadia	58%	29%	7%	3%	3%
Apple Arcade	55%	20%	22%	3%	0%
Roblox	47%	23%	19%	8%	3%
Slack	38%	22%	20%	8%	12%
Battle.net	57%	23%	15%	3%	2%

0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%80%85%90%95%100%105%110%

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Release date

July 2021

More information

Region

United States

Survey time period

March 31 to April 8, 2021

Number of respondents

2,001 respondents

Age group

18 years and older

Special properties

among those who use each services or app

Method of interview

Online survey

Supplementary notes

Original question: How satisfied or dissatisfied are your with each of the following gaming services?.
Missing values calculated by Statista based on data provided by the source.

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