According to a survey conducted in the United States in 2021, consumers required online food and grocery delivery platforms to provide specific services. Seven in ten respondents appreciated a streamlined shopping experience, and about the same percentage wished suppliers didn't charge for delivery. Lastly, 68 percent of respondents valued transparency in groceries pricing.
Relevant features of online food and grocery ordering services in the United States in 2021
among those rating it as important or very important
Method of interview
Online survey
Supplementary notes
To the question: "When ordering groceries/food online, how important is it that the online providers/their platforms offer you the following?"
According to the source, 21 percent of respondents lived in urban centers; 35 percent in large suburban regions; 17 percent in smaller metropolitan areas; and 27 percent across rural regions.
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Appinio & Spryker. (January 25, 2022). Relevant features of online food and grocery ordering services in the United States in 2021 [Graph]. In Statista. Retrieved January 09, 2025, from https://www.statista.com/statistics/1294316/features-online-grocery-services-united-states/
Appinio & Spryker. "Relevant features of online food and grocery ordering services in the United States in 2021." Chart. January 25, 2022. Statista. Accessed January 09, 2025. https://www.statista.com/statistics/1294316/features-online-grocery-services-united-states/
Appinio & Spryker. (2022). Relevant features of online food and grocery ordering services in the United States in 2021. Statista. Statista Inc.. Accessed: January 09, 2025. https://www.statista.com/statistics/1294316/features-online-grocery-services-united-states/
Appinio & Spryker. "Relevant Features of Online Food and Grocery Ordering Services in The United States in 2021." Statista, Statista Inc., 25 Jan 2022, https://www.statista.com/statistics/1294316/features-online-grocery-services-united-states/
Appinio & Spryker, Relevant features of online food and grocery ordering services in the United States in 2021 Statista, https://www.statista.com/statistics/1294316/features-online-grocery-services-united-states/ (last visited January 09, 2025)
Relevant features of online food and grocery ordering services in the United States in 2021 [Graph], Appinio & Spryker, January 25, 2022. [Online]. Available: https://www.statista.com/statistics/1294316/features-online-grocery-services-united-states/
