Key figures on online returns in the U.S. 2023

Published by
Stephanie Chevalier,
Feb 19, 2024
Retail purchase returns, whether online or in-store, are a growing challenge for the retail industry, resulting in high costs. In 2023, the total value of online shopping returns was an estimated 248 billion U.S. dollars. With the continuous surge in online sales, the ramifications on in-store returns are also on the rise. While 17.6 percent of online transactions were returned via online channels, nearly half of all in-store returns stemmed from online purchases.

Key figures on online purchase returns in the United States in 2023

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Use Ask Statista Research Service

Release date

December 2023

Region

United States

Survey time period

September to October, 2023

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " E-commerce returns in the United States "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you E-commerce returns in the United States

Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

Further Content: You might find this interesting as well

Topics

E-commerce returns in the United StatesReverse logisticsOnline shopping behavior in the United StatesE-commerce in the United StatesSustainability in e-commerce
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.