According to a survey on social commerce in Malaysia in 2021, 44 percent of respondents stated that they were most dissatisfied with expensive shipping options when shopping on social media. It was followed by 38 percent of respondents who were dissatisfied due to the lack of return or exchange policies provided by sellers on social media.
Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
iKala. (October 13, 2021). Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021 [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/
iKala. "Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021." Chart. October 13, 2021. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/
iKala. (2021). Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/
iKala. "Leading Causes of Dissatisfaction When Shopping on Social Media in Malaysia as of 2nd Quarter 2021." Statista, Statista Inc., 13 Oct 2021, https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/
iKala, Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021 Statista, https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/ (last visited November 18, 2024)
Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021 [Graph], iKala, October 13, 2021. [Online]. Available: https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/
