According to a survey on social commerce in Malaysia in 2021, 44 percent of respondents stated that they were most dissatisfied with expensive shipping options when shopping on social media. It was followed by 38 percent of respondents who were dissatisfied due to the lack of return or exchange policies provided by sellers on social media.
Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021
Characteristic
Share of respondents
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iKala. (October 13, 2021). Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/
iKala. "Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021." Chart. October 13, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/
iKala. (2021). Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/
iKala. "Leading Causes of Dissatisfaction When Shopping on Social Media in Malaysia as of 2nd Quarter 2021." Statista, Statista Inc., 13 Oct 2021, https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/
iKala, Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021 Statista, https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/ (last visited August 24, 2024)
Leading causes of dissatisfaction when shopping on social media in Malaysia as of 2nd quarter 2021 [Graph], iKala, October 13, 2021. [Online]. Available: https://www.statista.com/statistics/1293081/malaysia-causes-for-dissatisfaction-on-social-media-shopping/