According to a survey on social commerce in Singapore in 2021, 37 percent of respondents stated that they were most dissatisfied with expensive shipping options when shopping on social media. It was followed by 33 percent of respondents who were dissatisfied due to the lack of return or exchange policy provided by sellers on social media.
Leading causes of dissatisfaction when shopping on social media in Singapore as of 2nd quarter 2021
Characteristic
Share of respondents
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iKala. (October 13, 2021). Leading causes of dissatisfaction when shopping on social media in Singapore as of 2nd quarter 2021 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1293078/singapore-causes-for-dissatisfaction-with-social-media-shopping/
iKala. "Leading causes of dissatisfaction when shopping on social media in Singapore as of 2nd quarter 2021." Chart. October 13, 2021. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1293078/singapore-causes-for-dissatisfaction-with-social-media-shopping/
iKala. (2021). Leading causes of dissatisfaction when shopping on social media in Singapore as of 2nd quarter 2021. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1293078/singapore-causes-for-dissatisfaction-with-social-media-shopping/
iKala. "Leading Causes of Dissatisfaction When Shopping on Social Media in Singapore as of 2nd Quarter 2021." Statista, Statista Inc., 13 Oct 2021, https://www.statista.com/statistics/1293078/singapore-causes-for-dissatisfaction-with-social-media-shopping/
iKala, Leading causes of dissatisfaction when shopping on social media in Singapore as of 2nd quarter 2021 Statista, https://www.statista.com/statistics/1293078/singapore-causes-for-dissatisfaction-with-social-media-shopping/ (last visited July 22, 2024)
Leading causes of dissatisfaction when shopping on social media in Singapore as of 2nd quarter 2021 [Graph], iKala, October 13, 2021. [Online]. Available: https://www.statista.com/statistics/1293078/singapore-causes-for-dissatisfaction-with-social-media-shopping/
