The majority of French consumers who had to repair an electric household appliance in 2020 preferred to call a large specialized supplier like Fnac or Conforama. A quarter of respondents turned either to a corner shop that was specialized in electric household appliances or contacted the customer services of the manufacturers directly.
Repair services used for electric household appliances during pandemic in France in 2020
Characteristic
Share of repair services
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Consumers who had an appliance repaired in the last three months, which corresponds to 9% of the sample
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "Who did you call in the last three months to have your electric household appliance repaired?"
* like Fnac, Darty, Conforama, Boulanger, But, Connexion
** like Extra, Expert, Digital, ProxiConfort, Pulsat, Blanc Brun, Pro, Gitem or other, or working by their own name
*** on website like Le Bon Coin
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IFOP. (July 1, 2020). Repair services used for electric household appliances during pandemic in France in 2020 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1292468/breakdown-repair-service-electric-household-appliance-covid-pandemic-france/
IFOP. "Repair services used for electric household appliances during pandemic in France in 2020." Chart. July 1, 2020. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1292468/breakdown-repair-service-electric-household-appliance-covid-pandemic-france/
IFOP. (2020). Repair services used for electric household appliances during pandemic in France in 2020. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1292468/breakdown-repair-service-electric-household-appliance-covid-pandemic-france/
IFOP. "Repair Services Used for Electric Household Appliances during Pandemic in France in 2020." Statista, Statista Inc., 1 Jul 2020, https://www.statista.com/statistics/1292468/breakdown-repair-service-electric-household-appliance-covid-pandemic-france/
IFOP, Repair services used for electric household appliances during pandemic in France in 2020 Statista, https://www.statista.com/statistics/1292468/breakdown-repair-service-electric-household-appliance-covid-pandemic-france/ (last visited August 25, 2024)
Repair services used for electric household appliances during pandemic in France in 2020 [Graph], IFOP, July 1, 2020. [Online]. Available: https://www.statista.com/statistics/1292468/breakdown-repair-service-electric-household-appliance-covid-pandemic-france/
