According to the results of a recent survey, about a third of the customers in the United Kingdom (UK) stated that they would pay more to get excellent service because they trust the company they use. A further 29 percent of the British customers said that they prefer getting excellent service even if it cost more, they feel happier knowing they have the support and advice.
Why do you prefer excellent service, even if it costs more?
Characteristic
Share of customers
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Institute of Customer Service. (July 8, 2024). Why do you prefer excellent service, even if it costs more? [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1291791/reasons-for-preferring-excellent-service-uk/
Institute of Customer Service. "Why do you prefer excellent service, even if it costs more?." Chart. July 8, 2024. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1291791/reasons-for-preferring-excellent-service-uk/
Institute of Customer Service. (2024). Why do you prefer excellent service, even if it costs more?. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1291791/reasons-for-preferring-excellent-service-uk/
Institute of Customer Service. "Why Do You Prefer Excellent Service, Even If It Costs More?." Statista, Statista Inc., 8 Jul 2024, https://www.statista.com/statistics/1291791/reasons-for-preferring-excellent-service-uk/
Institute of Customer Service, Why do you prefer excellent service, even if it costs more? Statista, https://www.statista.com/statistics/1291791/reasons-for-preferring-excellent-service-uk/ (last visited August 25, 2024)
Why do you prefer excellent service, even if it costs more? [Graph], Institute of Customer Service, July 8, 2024. [Online]. Available: https://www.statista.com/statistics/1291791/reasons-for-preferring-excellent-service-uk/