As of July 2024, about 40 percent of British customers stated that they preferred getting excellent service in the automotive sector, even if it means paying more for it. Two years earlier, this share stood at 43.5 percent.
Share of customers willing to pay more for getting excellent service in the United Kingdom (UK) from 2021 to 2024, by sector
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Institute of Customer Service. (July 8, 2024). Share of customers willing to pay more for getting excellent service in the United Kingdom (UK) from 2021 to 2024, by sector [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1291738/customers-preferring-excellent-service-by-sector/
Institute of Customer Service. "Share of customers willing to pay more for getting excellent service in the United Kingdom (UK) from 2021 to 2024, by sector." Chart. July 8, 2024. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1291738/customers-preferring-excellent-service-by-sector/
Institute of Customer Service. (2024). Share of customers willing to pay more for getting excellent service in the United Kingdom (UK) from 2021 to 2024, by sector. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1291738/customers-preferring-excellent-service-by-sector/
Institute of Customer Service. "Share of Customers Willing to Pay More for Getting Excellent Service in The United Kingdom (Uk) from 2021 to 2024, by Sector." Statista, Statista Inc., 8 Jul 2024, https://www.statista.com/statistics/1291738/customers-preferring-excellent-service-by-sector/
Institute of Customer Service, Share of customers willing to pay more for getting excellent service in the United Kingdom (UK) from 2021 to 2024, by sector Statista, https://www.statista.com/statistics/1291738/customers-preferring-excellent-service-by-sector/ (last visited December 23, 2024)
Share of customers willing to pay more for getting excellent service in the United Kingdom (UK) from 2021 to 2024, by sector [Graph], Institute of Customer Service, July 8, 2024. [Online]. Available: https://www.statista.com/statistics/1291738/customers-preferring-excellent-service-by-sector/
