Resolving time of customer complaints in the UK 2021-2022

Published by
Kasia Davies
,
Jan 14, 2025
In January 2022, almost a quarter of customer problems in the United Kingdom (UK) got resolved by the organizations immediately. This was an increase of around five percent compared to the previous year. An average of 15 percent of customer complaints were resolved within 24 hours.

Time it takes for customer complaints to get resolved in the United Kingdom (UK) in 2021 and 2022

CharacteristicJan 21Jan 22
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Showing entries 1 to 8 (8 entries in total)
Statistic: Time it takes for customer complaints to get resolved in the United Kingdom (UK) in 2021 and 2022

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Release date

January 2022

Region

United Kingdom

Survey time period

January 2021 and January 2022

Number of respondents

over 10,000

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How long did it take to resolve your problem?"

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