In January 2022, approximately a fifth of consumers in the United Kingdom (UK) found a focus on customer service an important ethical consideration when choosing an organization to use or buy from. In other words, it was the leading ethical factor affecting customer choice. For around 17 percent of survey respondents, a company being a local business was a vital ethical reason for preferring a specific organization.
Leading ethical considerations when choosing an organization to use among consumers in the United Kingdom (UK) as of January 2022
Characteristic
Share of customers
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Institute of Customer Service. (January 25, 2022). Leading ethical considerations when choosing an organization to use among consumers in the United Kingdom (UK) as of January 2022 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1291689/ethical-reasons-effect-customer-choice-uk/
Institute of Customer Service. "Leading ethical considerations when choosing an organization to use among consumers in the United Kingdom (UK) as of January 2022." Chart. January 25, 2022. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1291689/ethical-reasons-effect-customer-choice-uk/
Institute of Customer Service. (2022). Leading ethical considerations when choosing an organization to use among consumers in the United Kingdom (UK) as of January 2022. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1291689/ethical-reasons-effect-customer-choice-uk/
Institute of Customer Service. "Leading Ethical Considerations When Choosing An Organization to Use among Consumers in The United Kingdom (Uk) as of January 2022." Statista, Statista Inc., 25 Jan 2022, https://www.statista.com/statistics/1291689/ethical-reasons-effect-customer-choice-uk/
Institute of Customer Service, Leading ethical considerations when choosing an organization to use among consumers in the United Kingdom (UK) as of January 2022 Statista, https://www.statista.com/statistics/1291689/ethical-reasons-effect-customer-choice-uk/ (last visited August 25, 2024)
Leading ethical considerations when choosing an organization to use among consumers in the United Kingdom (UK) as of January 2022 [Graph], Institute of Customer Service, January 25, 2022. [Online]. Available: https://www.statista.com/statistics/1291689/ethical-reasons-effect-customer-choice-uk/