When it comes to making a complaint about a problem they are experiencing, consumers in the United Kingdom seemed to be somewhat hesitant, as there was, on average, a three percent difference between the share of consumers who experienced a problem and those who reported it to the respective organization during the measured period. In addition. the share of customers having a problem increased consistently in the last two years and amounted to about 16.4 percent in January of 2022.
Comparison of share of customers having a problem versus customers reporting problems in the United Kingdom (UK) from 2017 to 2022
Characteristic
Customers experiencing a problem
Customers who reported the problem to the organization
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Institute of Customer Service. (January 25, 2022). Comparison of share of customers having a problem versus customers reporting problems in the United Kingdom (UK) from 2017 to 2022 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1291666/customer-complaint-frequency-uk/
Institute of Customer Service. "Comparison of share of customers having a problem versus customers reporting problems in the United Kingdom (UK) from 2017 to 2022." Chart. January 25, 2022. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1291666/customer-complaint-frequency-uk/
Institute of Customer Service. (2022). Comparison of share of customers having a problem versus customers reporting problems in the United Kingdom (UK) from 2017 to 2022. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1291666/customer-complaint-frequency-uk/
Institute of Customer Service. "Comparison of Share of Customers Having a Problem versus Customers Reporting Problems in The United Kingdom (Uk) from 2017 to 2022." Statista, Statista Inc., 25 Jan 2022, https://www.statista.com/statistics/1291666/customer-complaint-frequency-uk/
Institute of Customer Service, Comparison of share of customers having a problem versus customers reporting problems in the United Kingdom (UK) from 2017 to 2022 Statista, https://www.statista.com/statistics/1291666/customer-complaint-frequency-uk/ (last visited August 25, 2024)
Comparison of share of customers having a problem versus customers reporting problems in the United Kingdom (UK) from 2017 to 2022 [Graph], Institute of Customer Service, January 25, 2022. [Online]. Available: https://www.statista.com/statistics/1291666/customer-complaint-frequency-uk/