As of January 2022, customer satisfaction on how their problems have been taken care of by the organizations in the United Kingdom (UK) increased across all types of complaints, compared to the previous year. In January 2022, organizations' handling of customer complaints and problems regarding the suitability of the goods/services they purchased had the highest average customer satisfaction rate, scoring 74.9 out of 100.
Average customer satisfaction with complaint handling in the United Kingdom (UK) in 2021 and 2022, based on the type of problem experienced
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Institute of Customer Service. (January 25, 2022). Average customer satisfaction with complaint handling in the United Kingdom (UK) in 2021 and 2022, based on the type of problem experienced [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1291410/customer-satisfaction-by-type-of-problem-united-kingdom-uk/
Institute of Customer Service. "Average customer satisfaction with complaint handling in the United Kingdom (UK) in 2021 and 2022, based on the type of problem experienced." Chart. January 25, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1291410/customer-satisfaction-by-type-of-problem-united-kingdom-uk/
Institute of Customer Service. (2022). Average customer satisfaction with complaint handling in the United Kingdom (UK) in 2021 and 2022, based on the type of problem experienced. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1291410/customer-satisfaction-by-type-of-problem-united-kingdom-uk/
Institute of Customer Service. "Average Customer Satisfaction with Complaint Handling in The United Kingdom (Uk) in 2021 and 2022, Based on The Type of Problem Experienced." Statista, Statista Inc., 25 Jan 2022, https://www.statista.com/statistics/1291410/customer-satisfaction-by-type-of-problem-united-kingdom-uk/
Institute of Customer Service, Average customer satisfaction with complaint handling in the United Kingdom (UK) in 2021 and 2022, based on the type of problem experienced Statista, https://www.statista.com/statistics/1291410/customer-satisfaction-by-type-of-problem-united-kingdom-uk/ (last visited December 21, 2024)
Average customer satisfaction with complaint handling in the United Kingdom (UK) in 2021 and 2022, based on the type of problem experienced [Graph], Institute of Customer Service, January 25, 2022. [Online]. Available: https://www.statista.com/statistics/1291410/customer-satisfaction-by-type-of-problem-united-kingdom-uk/
