The Customer Experience Index aims to facilitate the differentiation of companies achieving similar results and to identify real quality leaders on a scale from 0 to 1000. Companies from the analyzed industries in Poland achieved results in the range of 600-800 points concerning such features as availability and selection of products, ease of placing an order, satisfaction with the purchase, and willingness to recommend the shop to friends. In 2021, the experience quality leader was Spotify, followed by Steam and Netflix.
Customer Experience Index based on streaming platforms experience in Poland in 2021
Characteristic
Your Customer Experience Index (from 0 to 1000)*
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* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
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YourCX. (November 24, 2021). Customer Experience Index based on streaming platforms experience in Poland in 2021 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1288956/poland-customer-experience-index-streaming-platforms/
YourCX. "Customer Experience Index based on streaming platforms experience in Poland in 2021." Chart. November 24, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1288956/poland-customer-experience-index-streaming-platforms/
YourCX. (2021). Customer Experience Index based on streaming platforms experience in Poland in 2021. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1288956/poland-customer-experience-index-streaming-platforms/
YourCX. "Customer Experience Index Based on Streaming Platforms Experience in Poland in 2021." Statista, Statista Inc., 24 Nov 2021, https://www.statista.com/statistics/1288956/poland-customer-experience-index-streaming-platforms/
YourCX, Customer Experience Index based on streaming platforms experience in Poland in 2021 Statista, https://www.statista.com/statistics/1288956/poland-customer-experience-index-streaming-platforms/ (last visited August 24, 2024)
Customer Experience Index based on streaming platforms experience in Poland in 2021 [Graph], YourCX, November 24, 2021. [Online]. Available: https://www.statista.com/statistics/1288956/poland-customer-experience-index-streaming-platforms/