Importance of sustainable order fulfillment in Switzerland 2021

Published by Daniela Coppola, Feb 27, 2023
According to a survey conducted in 2021 in Switzerland, for more than a third (37 percent) of consumers, the consolidation of orders into a single shipment is deemed very important to make online order fulfillment more sustainable. Likewise, order return policies were considered relevant by more than eight out of ten respondents in the Swiss Confederation.

Importance of sustainable order fulfillment among shoppers in Switzerland in 2021

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Release date

December 2021

Region

Switzerland

Survey time period

September 1 to 13, 2021

Number of respondents

1,054 respondents

Age group

18-90 years

Method of interview

Online survey

Supplementary notes

The survey panel is representative of the country's population.
Missing or exceeding percentage points to 100 percent are probably due to rounding.

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Overview

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Key market figures

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Top online shops

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Online shoppers and shopping behavior

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Payment options and returns

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