Importance of sustainable order fulfillment in Germany 2021

Published by Daniela Coppola, Feb 27, 2023
A survey conducted in Germany in 2021 revealed that consumers expect the fulfillment of their online orders to be more sustainable. More than nine out of ten respondents valued the ability to combine multiple online orders into a single shipment. Another 38 percent of respondents saw returns policies as very important in ensuring sustainable order fulfillment.

Importance of sustainable order fulfillment among shoppers in Germany in 2021

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Release date

December 2021

Region

Germany

Survey time period

September 1 to 13, 2021

Number of respondents

1,047 respondents

Age group

18-90 years

Method of interview

Online survey

Supplementary notes

The survey panel is representative of the country's population.
Missing or exceeding percentage points to 100 percent are probably due to rounding.

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Statistics on " E-commerce in Germany "

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Overview

7

Leading online retailers

7

Revenues by product category

8

Online customers and payment methods

8

Further related statistics

10

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Topics

Online shopping in EuropeOnline shopping events in Latin AmericaE-commerce in the European UnionOnline shopping in RussiaOnline shopping in the Middle East and North Africa
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