Frequent use of mobile banking seems to improve the overall banking satisfaction among young bankers in the United States. Frequent mobile banking users, referred to users who used mobile banking at least once in every two weeks in the last year, were more satisfied with their primary bank than light mobile banking users and nonusers. Around 70 percent of both Gen Z and Millennial frequent bank users were "satisfied" or "very satisfied" with their primary bank, compared to 38 and 44 percent of nonusers.
Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation
Frequent mobile banking users: used mobile banking at least once in every two weeks. Light mobile banking users: used mobile banking at most once a month in the last year. Nousers: didn't use mobile banking in the last one year.
Percentages represent respondents who are "satisfied" or "very satisfied" with their primary bank.
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Deloitte. (September 11, 2021). Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/
Deloitte. "Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation ." Chart. September 11, 2021. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/
Deloitte. (2021). Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation . Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/
Deloitte. "Mobile Banking Satisfaction with Primary Bank in The United States in 2021, by Usage Frequency and Generation ." Statista, Statista Inc., 11 Sep 2021, https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/
Deloitte, Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation Statista, https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/ (last visited November 22, 2024)
Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation [Graph], Deloitte, September 11, 2021. [Online]. Available: https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/
