The coronavirus (COVID-19) pandemic had a considerable impact on the use of physical banking channels worldwide. As of April 2020, 12 percent of the customers surveyed worldwide reduced the use of banks' branches compared to the previous 12 months. Moreover, 26 percent of the respondents expected to decrease the usage of barnches after the COVID-19 pandemic.
Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel
Net decrease is the percentage of respondents who increased their usage minus the percentage of respondents who decreased their usage.
For the usage change during the pandemic, the question was phrased by the source as follows: " For each channel that you used in the last three weeks, please describe your shift in the usage compared with last year."
For the usage change after the pandemic, the question was phrased by the source as follows: "How likely are you to use the following channels post COVID-19?"
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BCG. (January 26, 2021). Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1286061/use-of-physical-banking-channels-during-pandemic/
BCG. "Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel." Chart. January 26, 2021. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1286061/use-of-physical-banking-channels-during-pandemic/
BCG. (2021). Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1286061/use-of-physical-banking-channels-during-pandemic/
BCG. "Net Decrease in The Use of Physical Banking Channels during and after The Covid-19 Pandemic Worldwide as of April 2020, by Type of Channel." Statista, Statista Inc., 26 Jan 2021, https://www.statista.com/statistics/1286061/use-of-physical-banking-channels-during-pandemic/
BCG, Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel Statista, https://www.statista.com/statistics/1286061/use-of-physical-banking-channels-during-pandemic/ (last visited November 22, 2024)
Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph], BCG, January 26, 2021. [Online]. Available: https://www.statista.com/statistics/1286061/use-of-physical-banking-channels-during-pandemic/
