The use of digital banking channels worldwide increased consistently during the coronavirus (COVID-19) pandemic. As of April 2020, 30 percent of the customers surveyed worldwide increased the use of mobile banking apps compared to the 12 months before the pandemic. However, only 19 percent of the respondents expected to maintain a higher usage of mobile banking apps also after the COVID-19 pandemic.
Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel
Characteristic
During the pandemic
After the pandemic (forecast)
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Net increase is the percentage of respondents who increased their usage minus the percentage of respondents who decreased their usage.
For the usage change during the pandemic, the question was phrased by the source as follows: " For each channel that you used in the last three weeks, please describe your shift in the usage compared with last year."
For the usage change after the pandemic, the question was phrased by the source as follows: "How likely are you to use the following channels post COVID-19?"
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BCG. (January 26, 2021). Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG. "Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel." Chart. January 26, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG. (2021). Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG. "Net Increase in The Use of Digital Banking Channels during and after The Covid-19 Pandemic Worldwide as of April 2020, by Type of Channel." Statista, Statista Inc., 26 Jan 2021, https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG, Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel Statista, https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/ (last visited August 24, 2024)
Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph], BCG, January 26, 2021. [Online]. Available: https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
