The use of digital banking channels worldwide increased consistently during the coronavirus (COVID-19) pandemic. As of April 2020, 30 percent of the customers surveyed worldwide increased the use of mobile banking apps compared to the 12 months before the pandemic. However, only 19 percent of the respondents expected to maintain a higher usage of mobile banking apps also after the COVID-19 pandemic.
Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel
Adjust the presentation of the statistic and data points.
Share the statistic on social media channels or embed the statistic in your
website using "Embed Code", where available.
Cite this statistic and select one of the following formats: APA, Chicago, Harvard, MLA & Bluebook.
Print the statistic including description and metadata.
Chart type
Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel
Share this statistic
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
Net increase is the percentage of respondents who increased their usage minus the percentage of respondents who decreased their usage.
For the usage change during the pandemic, the question was phrased by the source as follows: " For each channel that you used in the last three weeks, please describe your shift in the usage compared with last year."
For the usage change after the pandemic, the question was phrased by the source as follows: "How likely are you to use the following channels post COVID-19?"
Citation formats
Access all statistics starting from $2,388 USD yearly
*
* For commercial use only
Basic Account
For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
Learn more about how Statista can support your business.
BCG. (January 26, 2021). Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph]. In Statista. Retrieved April 25, 2025, from https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG. "Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel." Chart. January 26, 2021. Statista. Accessed April 25, 2025. https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG. (2021). Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel. Statista. Statista Inc.. Accessed: April 25, 2025. https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG. "Net Increase in The Use of Digital Banking Channels during and after The Covid-19 Pandemic Worldwide as of April 2020, by Type of Channel." Statista, Statista Inc., 26 Jan 2021, https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG, Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel Statista, https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/ (last visited April 25, 2025)
Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph], BCG, January 26, 2021. [Online]. Available: https://www.statista.com/statistics/1286033/use-of-digital-banking-channels-during-pandemic/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
