As of September 2021, more than 43 percent of mobile banking users in the United States switched their primary financial institution because of mobile banking-related reasons. Online banking and customer service concerns followed, with 35 and 33.1 percent of the respondents respectively.
Main reasons for switching financial institutions according to mobile banking users in the United States as of September 2021
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Insider Intelligence. (January 6, 2022). Main reasons for switching financial institutions according to mobile banking users in the United States as of September 2021 [Graph]. In Statista. Retrieved January 02, 2025, from https://www.statista.com/statistics/1286016/main-reasons-for-switching-bank-usa/
Insider Intelligence. "Main reasons for switching financial institutions according to mobile banking users in the United States as of September 2021." Chart. January 6, 2022. Statista. Accessed January 02, 2025. https://www.statista.com/statistics/1286016/main-reasons-for-switching-bank-usa/
Insider Intelligence. (2022). Main reasons for switching financial institutions according to mobile banking users in the United States as of September 2021. Statista. Statista Inc.. Accessed: January 02, 2025. https://www.statista.com/statistics/1286016/main-reasons-for-switching-bank-usa/
Insider Intelligence. "Main Reasons for Switching Financial Institutions According to Mobile Banking Users in The United States as of September 2021." Statista, Statista Inc., 6 Jan 2022, https://www.statista.com/statistics/1286016/main-reasons-for-switching-bank-usa/
Insider Intelligence, Main reasons for switching financial institutions according to mobile banking users in the United States as of September 2021 Statista, https://www.statista.com/statistics/1286016/main-reasons-for-switching-bank-usa/ (last visited January 02, 2025)
Main reasons for switching financial institutions according to mobile banking users in the United States as of September 2021 [Graph], Insider Intelligence, January 6, 2022. [Online]. Available: https://www.statista.com/statistics/1286016/main-reasons-for-switching-bank-usa/
