Main reasons not to return damaged products in Europe 2021

Published by Daniela Coppola, Feb 1, 2022
A survey from 2021 showed that over four in ten European online shoppers would not return damaged products because the hassle of sending the items back would be more than the merchandise's value. About the same percentage of respondents from six European countries considered the return shipping costs higher than the original price of their delivery.

Main reasons for not returning damaged products ordered online in Europe in 2021

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Release date

November 2021

Region

Europe

Survey time period

November 2021

Number of respondents

8,000 respondents

Age group

18 years and older

Supplementary notes

Research among 8,000 European adults:
(2000 UK, 2000 Germany, 1000 France, 1000 Italy, 1000 Spain, 1000 Poland).

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