In 2020, Lowe's satisfaction rate among DIYers was 8.8, slightly higher than among professionals. The Home Depot had the highest satisfaction rate among professional contractors, at 8.8. The online retailer Amazon did not fare as well as its brick-and-mortar counterparts, with a satisfaction rate of 8.4 among professionals.
DIYers and professional contractors' mean satisfaction rate with home improvement retailers in the United States in 2020
The source does not provide any information on the survey methodology.
Among the respondents polled, 1,004 were DIYers and 774 were professionals. DIYers purchased products for a home improvement project within the last three months. Professional respondents included residential and commercial builders, general Contractors, architects, designers, engineers, specifiers, contractors and installers.
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The Farnsworth Group. (November 10, 2020). DIYers and professional contractors' mean satisfaction rate with home improvement retailers in the United States in 2020 [Graph]. In Statista. Retrieved January 05, 2025, from https://www.statista.com/statistics/1282674/united-states-home-improvement-retailer-consumer-satisfaction/
The Farnsworth Group. "DIYers and professional contractors' mean satisfaction rate with home improvement retailers in the United States in 2020." Chart. November 10, 2020. Statista. Accessed January 05, 2025. https://www.statista.com/statistics/1282674/united-states-home-improvement-retailer-consumer-satisfaction/
The Farnsworth Group. (2020). DIYers and professional contractors' mean satisfaction rate with home improvement retailers in the United States in 2020. Statista. Statista Inc.. Accessed: January 05, 2025. https://www.statista.com/statistics/1282674/united-states-home-improvement-retailer-consumer-satisfaction/
The Farnsworth Group. "Diyers and Professional Contractors' Mean Satisfaction Rate with Home Improvement Retailers in The United States in 2020." Statista, Statista Inc., 10 Nov 2020, https://www.statista.com/statistics/1282674/united-states-home-improvement-retailer-consumer-satisfaction/
The Farnsworth Group, DIYers and professional contractors' mean satisfaction rate with home improvement retailers in the United States in 2020 Statista, https://www.statista.com/statistics/1282674/united-states-home-improvement-retailer-consumer-satisfaction/ (last visited January 05, 2025)
DIYers and professional contractors' mean satisfaction rate with home improvement retailers in the United States in 2020 [Graph], The Farnsworth Group, November 10, 2020. [Online]. Available: https://www.statista.com/statistics/1282674/united-states-home-improvement-retailer-consumer-satisfaction/
