Online shopping expectations among DIYers and contractors in the U.S. 2020

Published by Daniela Coppola, Jan 18, 2022
In 2020, DIYers and professional contractors expected construction retailers and suppliers to provide services for online shopping in the United States. According to a survey, DIYers showed a higher interest in online ordering to contractors (72 vs. 65 percent). However, the preference gap was smaller regarding online chatbot services or online tracking of orders.

Online shopping services expected by DIYers and professional contractors from retailers in the United States in 2020

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Sources

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Release date

November 2020

Region

United States

Survey time period

August 14 to September 1, 2020

Number of respondents

1,004 DIYers and 774 Professionals

Supplementary notes

The source does not provide further information on the survey methodology.

DIYers who purchased products for a home improvement project within the last three months. Professional respondents included residential and commercial builders, general contractors, architects, designers, engineers, specifiers, contractors and installers.

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