When a company does something that makes consumers lose confidence in the brand, companies need to take appropriate action to regain said lost confidence. In 2021, about a third of consumers in Canada and the United States said providing compensation can help them regain trust in the brand. On the other hand, roughly 30 percent of consumers in these countries found it more important that companies acknowledge what they have done wrong and prove that they can do better in the future. For many people, however, the trust cannot be regained once it is lost.
What actions can a company take to regain your trust if they have done something to lose it?
This question was phrased by the source as follows: "What can a company, product, or service do to regain your Trust - if they have done something to lose it?"
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Sponsorpulse. (October 18, 2021). What actions can a company take to regain your trust if they have done something to lose it? [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1281364/actions-companies-can-take-to-regain-consumer-trust/
Sponsorpulse. "What actions can a company take to regain your trust if they have done something to lose it?." Chart. October 18, 2021. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1281364/actions-companies-can-take-to-regain-consumer-trust/
Sponsorpulse. (2021). What actions can a company take to regain your trust if they have done something to lose it?. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1281364/actions-companies-can-take-to-regain-consumer-trust/
Sponsorpulse. "What Actions Can a Company Take to Regain Your Trust If They Have Done Something to Lose It?." Statista, Statista Inc., 18 Oct 2021, https://www.statista.com/statistics/1281364/actions-companies-can-take-to-regain-consumer-trust/
Sponsorpulse, What actions can a company take to regain your trust if they have done something to lose it? Statista, https://www.statista.com/statistics/1281364/actions-companies-can-take-to-regain-consumer-trust/ (last visited November 22, 2024)
What actions can a company take to regain your trust if they have done something to lose it? [Graph], Sponsorpulse, October 18, 2021. [Online]. Available: https://www.statista.com/statistics/1281364/actions-companies-can-take-to-regain-consumer-trust/
