When a retailer makes an error or a decision that rubs consumers the wrong way, which is something that happens relatively often, it can cause people to lose confidence in said retailer or brand. Having said that, in 2021, about two-thirds of surveyed consumers in Canada and the United States have stated that a company can regain their trust once more, on the condition that appropriate action to repair the damage is taken. About three in ten people expressed that the trust cannot be regained once it is lost.
What can a company, product, or service do to regain your trust if they have done something to lose it?
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Sponsorpulse. (October 18, 2021). What can a company, product, or service do to regain your trust if they have done something to lose it? [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/
Sponsorpulse. "What can a company, product, or service do to regain your trust if they have done something to lose it?." Chart. October 18, 2021. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/
Sponsorpulse. (2021). What can a company, product, or service do to regain your trust if they have done something to lose it?. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/
Sponsorpulse. "What Can a Company, Product, or Service Do to Regain Your Trust If They Have Done Something to Lose It?." Statista, Statista Inc., 18 Oct 2021, https://www.statista.com/statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/
Sponsorpulse, What can a company, product, or service do to regain your trust if they have done something to lose it? Statista, https://www.statista.com/statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/ (last visited November 22, 2024)
What can a company, product, or service do to regain your trust if they have done something to lose it? [Graph], Sponsorpulse, October 18, 2021. [Online]. Available: https://www.statista.com/statistics/1281261/opinions-on-regaining-trust-after-it-has-been-lost-us-canada/