Major problems of Twitter according to U.S. users 2021

A survey conducted in the United States in May 2021 asked Twitter users their opinions on what the major problems of the platform were. Overall, 61 percent of Republican or Republican leaning respondents said that Twitter banning users from the platform was a significant problem, whereas just six percent of Democrats or Democrat leaning respondents felt the same. Additionally, 59 percent of Republican users disliked the action of Twitter limiting the visibility of certain posts and 54 percent of Democrats said that inaccurate or misleading information was the most pressing issue.

Major problems of Twitter according to users in the United States as of May 2021, by party ID

Characteristic	Republican/Rep lean	Democrat/Dem lean	U.S. Twitter users (total)
Inaccurate or misleading information	52%	54%	53%
Harassment and abuse from other users	41%	50%	47%
The tone or civility of discusions	36%	39%	38%
Twitter limiting the visibility of certain posts	59%	17%	31%
Twitter banning users from the platform	61%	6%	25%

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Release date

November 2021

More information

Region

United States

Survey time period

May 17 to May 31, 2021

Number of respondents

2,548 respondents

Age group

18 years and older

Supplementary notes

According to the source: "The American Trends Panel (ATP), created by Pew Research Center, is a nationally representative panel of randomly selected U.S. adults. Panelists participate via self-administered web surveys. Panelists who do not have internet access at home are provided with a tablet and wireless internet connection. Interviews are conducted in both English and Spanish. The panel is being managed by Ipsos. Data in this report is drawn from the panel wave conducted May 17 to May 31, 2021. The sample is comprised of panelists who indicated that they use Twitter on the Wave 85 survey conducted on the ATP in March 2021. A total of 2,548 panelists responded out of 2,643 who were sampled, for a response rate of 96%. The cumulative response rate accounting for nonresponse to the recruitment surveys and attrition is 4%. The break-off rate among panelists who logged on to the survey and completed at least one item is less than 1%. The margin of sampling error for the full sample of 2,548 respondents is plus or minus 3.4 percentage points."

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