The majority of surveyed Hungarian decision-makers in B2C companies agreed that it always must be transparent to users that they are communicating with a chatbot, not a real person. The results of the survey conducted in 2021 also shed light on nearly 60% of the respondents' expectations concerning chatbots replacing employees in the future.
Ethical aspects of chatbots in Hungary in 2021
Characteristic
Share of respondents
It must always be transparent to the user that they are communicating with a chatbot and not a person.
85%
If a chatbot provides incorrect information or the customer feels offended by a chatbot’s statements, the company is liable.
73%
Companies using chatbots need to deal with digital ethics questions.
68%
Chatbots will replace employees, thus saving money.
59%
In the future, artificial intelligence will relieve the user of part of the decision-making process.
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EOS Gruppe. (January 1, 2021). Ethical aspects of chatbots in Hungary in 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1279072/hungary-ethical-aspects-of-chatbots/
EOS Gruppe. "Ethical aspects of chatbots in Hungary in 2021." Chart. January 1, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1279072/hungary-ethical-aspects-of-chatbots/
EOS Gruppe. (2021). Ethical aspects of chatbots in Hungary in 2021. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1279072/hungary-ethical-aspects-of-chatbots/
EOS Gruppe. "Ethical Aspects of Chatbots in Hungary in 2021." Statista, Statista Inc., 1 Jan 2021, https://www.statista.com/statistics/1279072/hungary-ethical-aspects-of-chatbots/
EOS Gruppe, Ethical aspects of chatbots in Hungary in 2021 Statista, https://www.statista.com/statistics/1279072/hungary-ethical-aspects-of-chatbots/ (last visited December 22, 2024)
Ethical aspects of chatbots in Hungary in 2021 [Graph], EOS Gruppe, January 1, 2021. [Online]. Available: https://www.statista.com/statistics/1279072/hungary-ethical-aspects-of-chatbots/
